We hope that the tableware, plates, cutlery, and kitchen utensils you purchase from tablezatable.com will meet your needs. If you find any problems after receiving the goods, please contact us according to the following return and exchange policy.
Customers can usually submit a return request within 30 days of receiving the goods.
Returned goods should be unused, unwashed, and in resalable condition, and the original packaging, accessories, and relevant order information should be retained as much as possible.
Returns may not be accepted in the following situations:
The goods are visibly used, washed, or damaged;
The goods are damaged due to improper use by the customer;
The goods are missing important accessories or the original packaging is severely damaged;
The return request is submitted after the specified return period;
Other situations that do not meet the return requirements.
If the goods have quality problems or are damaged during transportation, please contact us as soon as possible after discovering the problem so that we can handle it promptly.
To return an item, please contact customer service through tablezatable.com and provide your order information, the item to be returned, and the reason for the return.
After reviewing your return request, we will provide you with return processing instructions based on the specific circumstances. Items returned without confirmation may not be processed promptly.
After receiving and inspecting the returned item, we typically process the refund within 3–7 business days.
Refunds are usually returned to the original payment method used when placing the order. The exact arrival time may be affected by the processing speed of banks, credit card institutions, or payment service providers.
If the refund conditions are met, the refund amount is usually the value of the eligible items. Whether the original shipping fee is refunded will depend on the reason for the return and the specific order details.
If you receive items that are damaged in transit, obviously defective, incorrect, or missing items, please contact us as soon as possible.
To help us verify the situation, we may need you to provide photos of the item, the outer packaging, and order information. After confirmation, we may provide solutions such as exchanges, replacements, or refunds, depending on the specific circumstances.
If the item meets the exchange conditions, customers can contact us to apply for an exchange. Exchanges require confirmation before processing.
If the desired item is out of stock, we may offer a refund or other reasonable solutions.
If the return is due to customer reasons, such as a change in purchasing plans or an incorrect selection, the customer may be responsible for the return shipping costs.
If the item has quality issues, is damaged in transit, or we sent the wrong item, we will handle the relevant return shipping costs on a case-by-case basis.
If you need to cancel your order, please contact us as soon as possible. Once an order has entered the processing, packaging, or shipping stage, it may not be possible to cancel it.
If the order has already been shipped, the customer may need to follow the return process.
tablezatable.com may adjust this return and exchange policy based on product, service, and operational circumstances. The updated policy will take effect after being published on the website.
If you have any questions about returns, exchanges, refunds, or your order, please contact us through the following methods:
Company: Tableza Tableware LLC
Address: 13010 Lance Cir, Hagerstown, MD 21742
Email: service@tablezatable.com
Phone: 240-944-2779